With the improvement of living standards, people have more and more electrical appliances in their homes, and electrical appliances are inevitably experiencing various failures. If they are small problems, the citizens can solve them themselves, but they can solve big problems and can only resort to electrical appliances. After-sales service repair point. However, it is inevitable that people who come to the door to repair will encounter maintenance personnel with low professional skills and chaotic prices. What should we do if we encounter this situation? The "help group" lawyers give the majority of consumers a trick.
TV is not repaired slowly
In October last year, Mr. Lan spent more than 3,000 yuan in Nanning to buy a color TV. At that time, for various reasons, he had been at home for two months without using it. When his sister got married in January of the same year, Mr. Lan gave the color TV to the sister of Dahua's hometown. In a few days, the younger sister told him that there was snow on TV. Subsequently, the maintenance department staff came to the house to check that the circuit board was broken, needed to be returned to the factory for repair, and then took the circuit board away. On February 12, Mr. Lan called the maintenance department and the other party said that it had not been repaired. On the 25th, I called again and asked, the other party still said that it was not repaired, and said that if it is not repaired, it will change the circuit board. Mr. Lan asks for help. What should he pay attention to in this situation? If the board is replaced with a new one, can the warranty period be recalculated when the new board is replaced by the TV?
"Helping group" lawyer (Zhongyi Law Firm Chen Yi): When repairing appliances, consumers must first find out whether they are within the "three guarantees" period. If they are not within the scope of "three guarantees", they should first Find out the faults of home appliances, the name of repair parts, the price of repairs, etc., to avoid the need for after-sales service, or to make a small problem into multiple problems. The warranty is a statutory certificate for the consumer to require the merchant to fulfill the “three guarantees†obligation, so be sure to fill out and keep the warranty carefully. According to the "Consumer Protection Law" and the "Regulations on the Responsibility for Repair, Replacement, and Return of Some Commodities", the "Three Guarantees" period is calculated from the date of purchase of goods by consumers. If the "three guarantees" period has been repaired, repaired Deducted from the period. Products that are still not in normal use during the validity period of “Three Guaranteesâ€, if they meet the conditions for return or exchange, may be required to exchange products of the same model and specifications for free or return.
Secondly, when repairing, you should go to the brand's after-sales service network or find a repair shop with good reputation, technical clearance, and regular facade. In addition, you should ask the charging standard before the repair, and ask for the "maintenance price list" or "parts price" Table, if you need on-site service, you should also check whether the maintenance personnel have the maintenance qualification certificate, the employment certificate, the identity certificate, and ask whether there is a door-to-door service fee and the charging standard; do not believe that “free home repair†or “receive only accessories†"Maintenance guerrillas" with fees and no maintenance fees.
Again, if you need to replace parts, it is best to keep the old parts replaced so that they can be sent to the relevant departments for testing when quality problems arise, as an important basis for complaints. When consumers are repairing home appliances, beware of being troublesome by some informal maintenance personnel. It is very troublesome to move the home appliances to the maintenance department. When the customer is not at the site, they can “manufacture†the accessories to ask for high maintenance costs, or they will be expensive. Parts that are of good quality and are not damaged are replaced with parts that are inexpensive or removed from old appliances.
Finally, in the event of a dispute, the consumer may first negotiate with the after-sales service center. If the negotiation fails, it must promptly appeal to the relevant local administrative department, or complain to the Consumers Association, or defend the rights through legal channels. In addition, the maintenance record records the repair contents in detail, so consumers should ask for maintenance records when repairing, so that they can be found in the event of a dispute in the future.
Repairing the phone during the warranty period is charged
“Why is the mobile phone still under warranty? Is it still charged for repair?†Ms. Nanning, a citizen of Nanning, bought a brand mobile phone worth 1400 yuan for a while, and three months later, Ms. Qi found the wiring port of the mobile phone. She fell off, so she took the phone to the repair point of the brand phone. However, she found that there was no warranty period, and the repairer had to charge the maintenance fee according to 2/3 of the price of the mobile phone.
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