The network is convenient for the lives of the citizens, but it also creates opportunities for businesses with ulterior motives. Yesterday, the statistics of the 12315 Command Center of the Nanning Industrial and Commercial Bureau showed that from 2017 to now, there were 307 calls involving home appliance repair complaints, 92% of which were complaints from consumers on the network. In this regard, the 12315 Command Center announced the usual tactics of the network maintenance company, and reminded the public when choosing a home appliance repair company, do not trust the network search, looking for the most reliable business.
Trick 1
After the cottage brand sale, the actual check does not have this store
On January 7 this year, Ms. Wei’s beautiful air conditioner failed. She inquired about the beauty of the sale through the Internet, and found a store called Ogg Appliance Repair Service Center. From the website, the repair center is more formal, the decoration style is similar to the beautiful air-conditioning shop, and claims to be the official after-sales of the United States. Since then, Ms. Wei hired the maintenance personnel of the Aoge appliance repair service center to go to the door for repairs, and after paying the maintenance fee of 1,000 yuan, the air conditioner was not repaired. In desperation, Ms. Wei called 12315 to defend her rights. Law enforcement officers found that the store did not exist when they checked the shop address provided by Ms. Wei.
Ms. Huang called the 12315 hotline to report that she had checked the Gree air-conditioner through 360 network and found a repair shop called Xiangyu Electric, which cost 400 yuan for the air conditioner. The maintenance master added the snow, but opened the documents of the “Guangyuan Maintenance Service Centerâ€. The next day, the air conditioner still did not cool. When Ms. Huang learned that the repair service center was a fake Gree after sale, she could not contact the merchant.
Trick 2
Fraudulent behavior, repair disguised fare increase
On March 4 this year, Mr. Huang went through the 58 city website to inquire about the Ogg appliance repair service center, and asked him to come to repair the Vantage gas stove. Maintenance personnel said that the computer board needs to be replaced and a maintenance fee of 730 yuan is charged. Afterwards, Mr. Huang learned from the manufacturer that the gas stove had no computer board at all, and Mr. Huang decided that the repair shop had fraudulent behavior and the complaint was 12315. The law enforcement officers went to the store address and found that the store did not exist.
Ms. Huang said that she contacted the Nanning Xiangyu Electrical Maintenance Department on May 27 to repair the air conditioner and pay a repair fee of 300 yuan. Afterwards, she found that the maintenance master had overcharged the maintenance cost, so she requested a refund, but the other party did not handle it. On the same day, Ms. Huang reflected this situation to 12315. The law enforcement officers immediately checked the store address provided by Ms. Huang, but found that the store did not exist.
Trick 3
Home appliances have just been repaired, and citizens’ rights have been denied.
On May 16th, Ms. Zhou contacted the Nanning City Silver Dr. Appliance Repair Center, installed two air conditioners on the door, paid the installation cost of 2,800 yuan, found that the air conditioner could not be cooled, and the aluminum tubes used by the merchants were unqualified. She wants the business to give a statement, but she can't contact the other party. Mr. Wang’s refrigerator was broken. He searched through Baidu and found a repairer named “Guangyuanâ€. The maintenance master charged a repair fee of 400 yuan after the door-to-door repair, but the refrigerator had the same problem in less than a week. When he contacted the merchant again, the other party refused to answer the phone. He turned to the business sector for help but could not find the store.
â– Business reminder
Network appliance repair, do not believe that running the field to check the official website is the most reliable
The electrical appliance broke the after-sales service card, and some citizens were anxious to search for repairs through the Internet. The industry and commerce department pointed out that some network appliance repairers are not formal, repair masters are not reliable, consumers often encounter disease-free repairs, minor illnesses, repairs, cottage prices, and soon after the repair problems, contact again At the time, the other party refused to answer the phone or even the phone number became empty, and the after-sales could not be guaranteed. Law enforcement personnel are difficult to supervise for these guerrilla-type maintenance teams that provide false address information, provide only one phone number, and "shoot one shot for one place."
According to statistics from the 12315 Command Center of the Nanning Industrial and Commercial Bureau, since 2017, there have been 307 calls involving home appliance repair problems, 92% of which are reflected in the home appliance repair business through Baidu, 360 network, 58 city, 114, etc. It's easy to find a home appliance repairer through a web search, but this is not a good choice.
In this regard, Nanning City Industrial and Commercial Bureau 12315 Command Center for the network appliance repair chaos, make a consumer reminder: consumers in the choice of appliance repairers, do not trust the network search out of the repairers, do not blindly believe 400 calls. When repairing home appliances, be sure to check with the official website of the brand appliance manufacturer, or go to the field to see the repairer who does have the repair shop.
Nanning City Industrial and Commercial Bureau 12315 Command Center released the name of the false information of appliance repair:
Xiangyu electrical maintenance
Guangyuan Electric (Guangyuan after-sales, Guangyuan maintenance)
Zhongyuan Home Appliances
Silver Dr. Appliance Repair
Aoge appliance repair
Chengxing Home Appliances
South wind cooling
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